Certificate in Key Performance Indicators (KPIs) IIBA Endorsed

The course enables the participant to practice the analysis and development of all types of KPIs through a series of workshops. The workshops are team based and use customized case studies that provoke the thought process for KPI development. In addition, a number of real world case studies of KPI uses will be discussed and analyzed. Participants will also be provided with an Excel template for KPI scorecard development in addition to a KPI system self assessment and other practical checklists.

• Design the performance measurement system using acquired knowledge in KPIs, their role, types, and uses 
• Analyze and develop the most important KPIs relevant to stakeholders and customers
• Analyze and develop the most important KPIs to drive internal quality and productivity
• Effectively manage the KPI measurement process in all phases
• Employ tools to ensure the success of the KPI implementation project