Certificate in Operations Management

This training course is designed to provide participants with the essential concepts and principles of Operations Management. The course will highlight topics such as the key aspects of operations management and how to improve impact as an Operations Manager.
 

Every organization producing services or products must ensure that everything is of high quality and meets the standards of its clients. Operations management is a key part to ensure this process, as it includes planning, controlling, and supervising the manufacturing or production processes.

• Gain a comprehensive understanding of how to align operations management strategies with the organisation’s strategy (Operational Excellence)
• Meet the needs and expectations of the customer, both internal and external (Service Excellence)
• Identify and apply a number of tools and techniques to improve the performance of key business processes (Process Excellence)
• Design alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)