Certified Quality Improvement Associate (CQIA)

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers, or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service. The CQIA certification course learning program introduces quality concepts and tools to employees new to quality and to those with some previous background in quality.

The course is based on ASQ's body of knowledge (BOK) for the Certified Quality Improvement Associate (CQIA) certification exam, and it is an excellent preparation resource. Companies looking to satisfy basic quality training requirements should consider this program as an easy way to train varied audiences. This course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BOK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more. 

• Have increased expertise in the practices and principles of quality.
• Understand the concepts of total quality management and process improvement.
• Be able to define seven commonly used quality tools and understand how they are used in problem solving for quality control or improved quality.
• Be prepared to sit for ASQ’s Certified Quality Improvement Associate certification exam.