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Customer Experience Foundations Certification

SMCS-2453

Course Code

5 Days

Duration

4

Upcoming Dates

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Sector Name

Sales, Marketing and Customer Service

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26 Oct 2026 | 30 Oct 2026
Abu Dhabi, UAE
$4,250
Limited Seats
18 Jan 2027 | 22 Jan 2027
Dubai, UAE
$4,250
Upcoming
12 Apr 2027 | 16 Apr 2027
Paris, France
$4,950
Upcoming
26 Jul 2027 | 30 Jul 2027
Dubai, UAE
$4,250
Upcoming

Course Introduction

This training program provides a comprehensive understanding of customer experience (CX) principles… It explores the psychological, strategic, and organizational concepts that shape great experiences across physical and digital channels. Participants will gain the tools to understand customer expectations, design service journeys, and build a sustainable CX culture.

Course Objectives

  • Define the core principles and evolution of customer experience.
  • Understand customer psychology, expectations, and behavioral models.
  • Analyze journey mapping and experience design frameworks.
  • Explore customer feedback mechanisms and voice of the customer (VoC) systems.
  • Learn the foundations of CX metrics and KPIs.
  • Build the capacity to support or lead CX strategy initiatives.
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Association and accredited bodies

CPD
PECB
IIBA
CMI
HR
Industry
ISO
CELMI