Customer Service in Social Media

Today’s technology-driven era has opened boundless opportunities for companies to reach their customers and offer their products and services. At the same time, companies have started utilizing social media customer service to attend to a wider audience's needs. However, setting up, managing, and monitoring a social media customer service program is not an easy task.

Customer Service in Social Media

This training course is designed to provide participants with the essential concepts related to the current trends and application of social media in the customer service field, as well as the tools for creating content, monitoring notifications, and posting techniques. The course will explore the steps on how to set up your social media customer service program, handling complaints and negative comments on social media, and responding to a high volume of customer queries.