Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004

ISO 10001-10004 training course addresses the most important strategic need for any organisation operating today. How to give and demonstrate world-class levels of Customer service and Customer Satisfaction. Meeting ISO standards is crucially important for companies to demonstrate they are serious about their customers. Meeting these standards requires a rigorous understanding of the requirements of the ISO standards 10001-10004, and this training course will lead attendees smoothly through the processes required to gain this prestigious International accreditation.
 

The customer is more important than ever. In an age of 24/7/365 ‘always-on’ internet and social media, providing world-class customer experiences (Cx) and customer satisfaction is the single greatest strategic challenge facing any organisation. The ISO has recognized this and introduced a series of international standards of best practice in giving customer satisfaction.  Any organisation that is serious about providing internationally recognized standards of customer satisfaction needs to meet the standards set out in ISO 10001, 10002, 10003, and 10004.
 

Training Methodology
 

In this Delivering Quality Management and Customer Satisfaction to meet ISO 10001-10004 training course will use a blended learning approach designed to meet the learning styles and learning needs of all candidates. This includes lecture, case studies, workshop exercises, facilitated discussion, video inputs, and more.

• Audit your current customer service systems and flag areas for improvement
• Suggest remedial strategies and tactics to meet the required standards
• Produce ISO-ready standards of customer satisfaction that are in line with the required international standards
• Produce a comprehensive ISO-compliant series of customer satisfaction policies and procedures that will meet the required standards
• Develop strategies and tactics for each stage of the customer satisfaction process that are in line with the best in the world