Excellence in Customer Service

SMCS-406

Course Code

5 Days

Duration

Upcoming Dates

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Sector Name

Sales, Marketing and Customer Service

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26 Oct 2026 | 30 Oct 2026

Dubai, UAE

$4,250

Limited Seats

18 Jan 2027 | 22 Jan 2027

Abu Dhabi, UAE

$4,250

Upcoming

10 May 2027 | 14 May 2027

Dubai, UAE

$4,250

Upcoming

02 Aug 2027 | 06 Aug 2027

London, England

$4,950

Upcoming

Course Introduction

To achieve customer service excellence is to learn about your customers’ preferences and anticipate their needs. After you understand what customers like, personalize the experience to add the “wow” element to your service.

Customer Service Workshop enlighten your team to the customer experience in a very different way, it let them take a walk-in consumers’ shoes, understand today’s consumer’s mindset, introduce the principles customer relation management (crm) management is one of the most important components for sustenance and growth of an organization, provide the the participants with effective phone skills techniques, trace the loyalty loop phases and plan how to map the consumer experience journey; which leads to a greater brand recognition, unique reputation and loyal customers.

Course Objectives

Identify the basics of Customer service and its impact on today’s competitive market 
Illustrate the latest Challenges that companies could face nowadays 
Recognize the evolution of some important terms in the Customer service world 
Describe the main pillars of “Customer Experience.”
Indicate the Customer journey mapping steps 
Define The CRM
Discuss the Importance Of CRM
Visualize how to implement CRM
Describe the Phone Structure
Master the Process of Holding Protocols
Examine what should & Shouldn’t do through phone calls with Customers 
Implement techniques to Handle Difficult Calls 
Trace the transition that happened recently from the Marketing Funnel to the Loyalty loop
Create a Customer Journey plan through the Happiness Makers game
Plan a set of actions to be done after the workshop through a take-home action plan