Genesys Cloud CX: Architect Certification

This 2-day intensive program provides foundational to intermediate knowledge of contact center design using Genesys Cloud CX.

It focuses on building, configuring, and managing customer journeys using Architect flows, routing strategies, and digital + voice interactions.

• Understand Genesys Cloud CX architecture and components
• Build IVR and call flows using Architect
• Configure inbound routing and queues
• Design basic customer journeys (voice & digital)
• Apply routing rules and interaction handling