Interpersonal Communication Skills

Interpersonal Communication is the process by which people exchange information through verbal & nonverbal messages. Interpersonal skills also include: the ability to listen and understand, problem solving skill, decision making and personal stress management. Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are perceived, and each of these interactions is an opportunity to accomplish our planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, whether on a personal or an organizational level.

The communication skills 

This training course will help you develop the skills you need to focus on your purpose, profile your audience, and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receive and give effective feedback, deal with different and diverse cultures, and manage conflicts in order to improve the quality of relationships and productivity.

• Set clear guidelines for effective communication.
• Understand the role of good interpersonal skills in the multicultural workplace.
• Learn the different behavioural styles and learn to modify your behaviour to achieve the best results.
• Know how to stay present 'in the moment', 'listen for intent', and influence your listener positively.
• Communicate effectively when the stakes are high, and you need to neutralise arguments effectively.
• Understand how to give and receive constructive feedback as a way to build better relationships
• Create individual action plans for ongoing personal development.