Managing Conflict & Dealing with Others

Conflict is the result of people having differing needs, opinions, expectations, and often completely different perspectives. The reality of conflict is that in any human relationship, it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.

By attending suchan interactive training program, participants will harness their conflict management skills, recalibrating their mindset to embrace conflict, and they will discover their emotional triggers, their preferred conflict management style, and enhance how to prevent conflicts within organizational processes & how to manage difficult encounters in their teams, with diplomacy, tact, and credibility.

• Recognize Conflict and Difficult Situations
• Considered the causes of challenging behaviour
• Identify the Benefits and Drawbacks of Conflict in the Workplace
• Recognized different behaviour types and how to deal with them
• Assess your own personality type
• Define the impact of the different styles of personalities on each other. Define what conflict is. 
• Assess their own conflict management Style
• Recognize tools to find the root causes of conflicts
• Discuss how to approach conflicts
• Explore emotion management tools
• Identify the Supervisor’s role in handling conflicts
• Illustrate how to deal & communicate professionally in conflict times
• Discover tools and techniques to prevent conflicts