Enhancing Coaching Skills for Customer Care Leaders

This training program equips customer care leaders with the coaching mindset and skills needed to develop high-performing teams.

The program is designed to provide participants with models of coaching, behavioral psychology, leadership communication, and motivation, which are all essential for building a supportive and performance-driven environment in customer service operations.

• Identify the importance of Coaching for leaders
• Explore how to identify individual and team development needs
• Master communication, active listening, and feedback skills
• Explore motivation theories and their application to coaching
• Gain tools to coach through conflict, stress, and change
• Foster a culture of continuous improvement and accountability