Mastering the Design of Visitor Experience Concepts through Visitor Journey Simulation

An in-depth exploration of the art and science of visitor experience design is provided in this course. Through analysis and mapping, participants will improve understanding, enjoyment, and connection to the site's subject or environment by going through the complete visitor experience from beginning to end. Implementing hosting etiquette and norms, improving guest engagement, and sketching out the visitor path are just a few of the important topics covered in this course. It also explores issues related to guest safety and cultural hospitality

The skills of listening to the voice of the visitor (VOV), recognising visitor needs, and developing efficient visitor experience plans will be taught to the participants. Attendees will position themselves as experts in visitor coordination and experience by the end of the course, with the skills necessary to increase visitor satisfaction and journey enhancement.

• Introduction to Visitor Experience Design is on the course schedule
• Complex Approaches to Engaging Visitors
• Analysis of Visitor Needs