Service Excellence in a Call Centre Environment

In today’s period where virtual teams, and multi-cultural teams are common, having an effective corporate communication is essential. The success of the organization depends on the ability to work effectively with people who may understand and react to situations differently. Therefore, the skill and ability to communicate effectively is a critical requirement. 

This 5-day boost training course will equip participants of the latest trends in communicating effectively with global virtual-teams whether verbal or non-verbal conversations and meetings. This course will also provide participants with a comprehensive understanding of the skills required for cross cultural communication and communication across different mediums. 

• Sharpen skills necessary to make your communication work with global colleagues, whatever the communication setting.
• Build and develop agile teams that can rapidly respond to change.
• Increase your level of written business communication skills and proficiency.
• Identify and use the most advanced and efficient communication channels, styles and models.
• Improve skills and have in-depth knowledge for cross-cultural communication and best practices