Conflict Management

Conflict is the result of people having differing needs, opinions, expectations, and often completely different perspectives. The reality of conflict is that in any human relationship, it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.

Conflict resolution involves recognizing and managing a particular conflict. This is an essential part of nurturing your relationships. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues. This training course is designed for participants seeking to learn the concepts and strategies of effective conflict resolution and management. 

• Describe the sources, causes, and types of conflict
• Master all phases of the conflict resolution process, and apply conflict resolution approaches
• Discuss how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions
• Identify practical anger and stress management techniques.